Cancellation & Refund Policy

Last Updated: 10/4/2026

Thank you for subscribing or purchasing services on KDL Core. We aim to ensure a transparent and fair refund process.

1. Subscriptions & API Access

If you are unsatisfied with our premium subscription or API access, you may request a cancellation at any time. Cancellations will take effect at the end of the current billing cycle.

We offer a 7-day money-back guarantee on the first purchase of any monthly subscription tier. If you request a refund within 7 days of your initial purchase, we will refund the full amount.

2. Wallet Top-ups

Funds added to your contributor wallet are generally non-refundable once used to purchase badges, queue priorities, or digital items. However, if an unauthorized transaction occurred, or if you wish to withdraw unspent wallet balance, you may request a refund within 14 days of the top-up.

3. Refund Processing

Approved refunds will be processed and credited back to the original method of payment (e.g., credit card, UPI, or bank account via Razorpay) within 5-7 business days.

4. How to Request a Refund

To request a cancellation or refund, please email our support team at support@kdlcore.tech with your account details and the reason for the request.